7. Client Services Department
7. Client Services Department
Many structure firms refer you to the life insurance company for your ongoing customer service. Not McKellar. We are the only structured settlement company that has a dedicated Client Services Department, staffed by two full-time representatives who assist claimants with their lifetime service needs, including:
- Answering questions about existing structured settlements;
- Advising the life insurers of changes of address, banking or beneficiary information;
- Preparing confirmation of payment letters to assist a claimant in obtaining a mortgage or a loan; and
- After death, facilitating the smooth transition of any remaining guaranteed payments to the appropriate beneficiary.
This commitment to ongoing client service lasts for as long as each structure does, and all without any charge to you.
